Booking Conditions

1. Contract Formation

These Booking Conditions, along with any signed Consent Form and your Programme Itinerary, form the entirety of the agreement between you (the “Participant”) and Taurus & Leo (“we”, “us”, or “our”). By making a booking, you confirm:

  • That you’ve read and agree to these terms.

  • You consent to our handling of your data as set out in our Privacy Policy.

  • You are at least 18 - or under-18 bookings must include a valid, signed Consent Form by a parent or guardian.

2. Definitions

  • Booking Application Form: Our official form required to initiate a booking.

  • Consent Form: The signed form (by participant and parent/guardian, if under‑18) acknowledging these terms.

  • Programme Itinerary: Detailed schedule of your selected programme.

  • Placement: Your participation in the specified programme.

  • Services: All support, organisation, logistics, in-country travel facilitation, safety briefings, and risk assessments we provide - educational support, not consumer package travel.

  • Programme Host: The organisation or site facilitating your Placement overseas.

3. Booking and Deposit

To secure a Placement, you must complete the Booking Application Form and pay a non‑refundable deposit of 50% of the full price. We reserve the right to decline any booking if you are deemed unsuitable or if your application is incomplete; in such cases, we will refund your deposit.

4. Health, Fitness & Suitability

You must provide accurate information regarding your medical, mental health, and criminal history when requested. We may require additional checks or references if any details raise concern. If we or you reasonably conclude you are not fit for the Placement, we may cancel the booking and refund your deposit.

5. Payment Terms

The outstanding balance must be paid by the date indicated on your payment schedule. If not settled, Taurus & Leo may cancel your booking, and you will remain liable for applicable charges.

6. Amendments and Cancellation by You

  • If you wish to alter trip dates, programme, or participant, we will attempt to accommodate your request. Changes are subject to availability and may incur a £30 administration fee plus any additional costs.

  • If you wish to withdraw, notify us in writing. Fees for withdrawal depend on timing and may include full liability for the booking price.

  • Where any services are not provided, you may claim a refund or credit, after deducting reasonable costs incurred.

7. Cancellation by Us

We reserve the right to cancel a programme up to 45 days before departure due to insufficient numbers, safety issues, host accident/emergency, or unforeseeable circumstances beyond our control (e.g., COVID-19, political unrest). In such cases, you will be offered a full refund or the opportunity to transfer to another programme.

8. Your Responsibilities

While on programme:

  • You must follow reasonable instructions from hosts, staff, and guides.

  • You must be respectful of local customs, community members, and fellow participants.

  • Health, safety, and behaviour issues may result in removal from the programme - with no entitlement to refunds or compensation - and you may be sent home at your own expense if necessary.

9. Flights, Insurance, Visas & Health

You are responsible for securing your flights, adequate travel and medical insurance, visas, travel documentation, and for meeting vaccination requirements. Participants must carry valid documents and cover all potential illness, injury, or travel disruptions.

10. Risks

You acknowledge that the programme may involve physical, environmental, and cultural risks. You accept responsibility for assessing these risks and agree to follow guidance to reduce them.

11. Liability

Subject to applicable law, Taurus & Leo's liability is limited to a maximum of twice the programme fee. We accept no liability for loss or damage to personal property unless caused by gross negligence.

12. Intellectual Property

All programme materials - including guides, itineraries, videos, and training documents - are our property and protected by intellectual property rights. You agree not to reproduce, distribute, or commercialise this content without our explicit permission. Furthermore, you agree that we may use any or all video, photographic, verbal and written material that includes you in our marketing and promotional content.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control (e.g., natural disasters, governments, labour disputes, terrorism, pandemics).

14. Complaints Procedure

If you wish to make a complaint, please notify us in writing promptly. We will investigate and respond within 28 days. If unresolved, external arbitration or legal remedies may be pursued.

15. Privacy

Your personal data will be processed in line with our Privacy Policy. By booking, you consent to us using your data for programme administration and communication purposes.

16. Governing Law

These Conditions, and any contracts between us, are governed by UK law. Any disputes will fall under the exclusive jurisdiction of UK courts.